{"id":291,"date":"2025-08-15T11:56:07","date_gmt":"2025-08-15T15:56:07","guid":{"rendered":"https:\/\/www.xomed.ca\/?page_id=291"},"modified":"2026-10-07T10:45:08","modified_gmt":"2026-10-07T14:45:08","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.xomed.ca\/en\/privacy-policy\/","title":{"rendered":"Privacy policy"},"content":{"rendered":"<p><em>Last updated: October 6, 2026<\/em><\/p>\n<h2>1. Who we are<\/h2>\n<p>The website <a href=\"\/en\/\">www.xomed.ca<\/a> is operated by <strong>[exact legal name]<\/strong> (\u201cXOmed\u201d, \u201cwe\u201d, \u201cus\u201d), which provides aesthetic medicine treatments at its clinics in Knowlton and Westmount (Quebec).<\/p>\n<p>We take the protection of your personal information seriously. This policy explains what information we collect through our website, why we collect it, how we use it and what your rights are. It complies with Quebec\u2019s <em>Act respecting the protection of personal information in the private sector<\/em> (as amended by Law 25) and Canada\u2019s <em>Personal Information Protection and Electronic Documents Act<\/em> (PIPEDA).<\/p>\n<p>This policy covers the website only. Information collected during your consultations and treatments at the clinic (medical records) is governed by the professional and legal obligations that apply to patient records.<\/p>\n<h2>2. Person in charge of the protection of personal information<\/h2>\n<p>For any question, request or complaint about your personal information, please contact:<\/p>\n<p>Judith Landriault<br \/>\nEmail : <a href=\"mailto:info@xomed.ca\">info@xomed.ca<\/a><br \/>\nPhone : <a href=\"tel:+15143428346\">514\u00a0342-8346<\/a><br \/>\nAddress: 4484 Sherbrooke Street West, Suite 200, Westmount, Quebec H3Z 1E6<\/p>\n<h2>3. Information we collect<\/h2>\n<h3>3.1 Information you provide<\/h3>\n<p><strong>Contact form:<\/strong><\/p>\n<ul>\n<li>full name (required);<\/li>\n<li>email address (required);<\/li>\n<li>phone number (optional);<\/li>\n<li>treatment you are interested in and preferred clinic (optional);<\/li>\n<li>whether or not you wish to receive our newsletter.<\/li>\n<\/ul>\n<p><strong>Newsletter sign-up:<\/strong> your email address.<\/p>\n<p>Please do not send detailed medical information through the form. This information will be collected securely during your consultation.<\/p>\n<h3>3.2 Information collected automatically<\/h3>\n<p>When you browse the website, some technical data is collected: IP address, device and browser type, pages viewed, date and time of the visit, and referring page. This data is collected using cookies and similar technologies (see section 6).<\/p>\n<h2>4. Why we use your information<\/h2>\n<div style=\"overflow-x: auto; -webkit-overflow-scrolling: touch; margin: 0 0 1.5em; border: 1px solid rgba(22, 22, 46, 0.15); border-radius: 6px;\">\n<table style=\"width: 100%; min-width: 560px; border-collapse: collapse; font-size: 15px; line-height: 1.45;\">\n<thead>\n<tr>\n<th style=\"padding: 12px 16px; text-align: left; vertical-align: bottom; font-weight: 600; background: rgba(22, 22, 46, 0.06); border-bottom: 1px solid rgba(22, 22, 46, 0.2);\" scope=\"col\">Purpose<\/th>\n<th style=\"padding: 12px 16px; text-align: left; vertical-align: bottom; font-weight: 600; background: rgba(22, 22, 46, 0.06); border-bottom: 1px solid rgba(22, 22, 46, 0.2);\" scope=\"col\">Information used<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">Answering your request and scheduling a consultation<\/td>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">Contact form data<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">Sending you our newsletter (promotions, news), <strong>only with your consent<\/strong><\/td>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">Email address<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">Keeping the website secure and blocking automated submissions (spam)<\/td>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">IP address, technical data<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">Measuring website traffic and improving the website<\/td>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">Browsing data (analytics cookies)<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">Measuring the effectiveness of our online advertising<\/td>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">Browsing data (advertising cookies)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p>We only use your information for the purposes listed above, unless you consent to a new purpose or the law allows it.<\/p>\n<p><strong>We never sell your personal information.<\/strong><\/p>\n<h2>5. Consent<\/h2>\n<p>By submitting a form, you consent to our use of your information to process your request. Signing up for the newsletter is optional, and you can unsubscribe at any time using the link included in every email.<\/p>\n<p>You may withdraw your consent at any time by contacting the person named in section 2, subject to legal or contractual restrictions.<\/p>\n<h2>6. Cookies and similar technologies<\/h2>\n<div style=\"overflow-x: auto; -webkit-overflow-scrolling: touch; margin: 0 0 1.5em; border: 1px solid rgba(22, 22, 46, 0.15); border-radius: 6px;\">\n<table style=\"width: 100%; min-width: 560px; border-collapse: collapse; font-size: 15px; line-height: 1.45;\">\n<thead>\n<tr>\n<th style=\"padding: 12px 16px; text-align: left; vertical-align: bottom; font-weight: 600; background: rgba(22, 22, 46, 0.06); border-bottom: 1px solid rgba(22, 22, 46, 0.2);\" scope=\"col\">Category<\/th>\n<th style=\"padding: 12px 16px; text-align: left; vertical-align: bottom; font-weight: 600; background: rgba(22, 22, 46, 0.06); border-bottom: 1px solid rgba(22, 22, 46, 0.2);\" scope=\"col\">Provider<\/th>\n<th style=\"padding: 12px 16px; text-align: left; vertical-align: bottom; font-weight: 600; background: rgba(22, 22, 46, 0.06); border-bottom: 1px solid rgba(22, 22, 46, 0.2);\" scope=\"col\">Purpose<\/th>\n<th style=\"padding: 12px 16px; text-align: left; vertical-align: bottom; font-weight: 600; background: rgba(22, 22, 46, 0.06); border-bottom: 1px solid rgba(22, 22, 46, 0.2);\" scope=\"col\">Can be disabled<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">Essential<\/td>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">XOmed, Cloudflare<\/td>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">Website operation, language selection, security, performance<\/td>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">No<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">Bot protection<\/td>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">Cloudflare Turnstile<\/td>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">Checking that the form is submitted by a human<\/td>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">No<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">Analytics<\/td>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">Google Analytics<\/td>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">Website traffic statistics<\/td>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">Yes<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">Advertising<\/td>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">Google Ads<\/td>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">Measuring conversions from our campaigns<\/td>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">Yes<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p>[Analytics and advertising cookies are only enabled with your consent. You can change your choices at any time using the \u201cManage cookies\u201d link at the bottom of every page.]<\/p>\n<p>You can also block or delete cookies in your browser settings, or install the <a href=\"https:\/\/tools.google.com\/dlpage\/gaoptout\" target=\"_blank\" rel=\"noopener\">Google Analytics opt-out browser add-on<\/a>. You can manage your Google ad preferences at <a href=\"https:\/\/adssettings.google.com\" target=\"_blank\" rel=\"noopener\">adssettings.google.com<\/a>.<\/p>\n<h2>7. Sharing with third parties<\/h2>\n<p>We only share your information with the service providers we need to operate the website, and only to the extent necessary:<\/p>\n<div style=\"overflow-x: auto; -webkit-overflow-scrolling: touch; margin: 0 0 1.5em; border: 1px solid rgba(22, 22, 46, 0.15); border-radius: 6px;\">\n<table style=\"width: 100%; min-width: 560px; border-collapse: collapse; font-size: 15px; line-height: 1.45;\">\n<thead>\n<tr>\n<th style=\"padding: 12px 16px; text-align: left; vertical-align: bottom; font-weight: 600; background: rgba(22, 22, 46, 0.06); border-bottom: 1px solid rgba(22, 22, 46, 0.2);\" scope=\"col\">Provider<\/th>\n<th style=\"padding: 12px 16px; text-align: left; vertical-align: bottom; font-weight: 600; background: rgba(22, 22, 46, 0.06); border-bottom: 1px solid rgba(22, 22, 46, 0.2);\" scope=\"col\">Service<\/th>\n<th style=\"padding: 12px 16px; text-align: left; vertical-align: bottom; font-weight: 600; background: rgba(22, 22, 46, 0.06); border-bottom: 1px solid rgba(22, 22, 46, 0.2);\" scope=\"col\">Processing location<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">Rapidenet<\/td>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">Website and form hosting<\/td>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">Canada<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">Cloudflare, Inc.<\/td>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">Website delivery, security, bot protection<\/td>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">United States and global network<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">Intuit Mailchimp<\/td>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">Newsletter delivery<\/td>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">United States<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">Postmark (ActiveCampaign)<\/td>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">Delivery of emails sent by the website, including contact form requests<\/td>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">United States<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">Google LLC<\/td>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">Analytics and advertising<\/td>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">United States<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">Agence Chocolat<\/td>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">Website development and maintenance<\/td>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">Quebec<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p>These providers are bound by contractual confidentiality and security commitments. We may also disclose information when required by law, for example at the request of a competent authority.<\/p>\n<h2>8. Transfers outside Quebec<\/h2>\n<p>Some of our providers process information outside Quebec, notably in the United States. Before any transfer, we assess whether the information will be adequately protected there, as required by law. Transferred information may be subject to the laws of the country where it is processed.<\/p>\n<h2>9. Retention<\/h2>\n<div style=\"overflow-x: auto; -webkit-overflow-scrolling: touch; margin: 0 0 1.5em; border: 1px solid rgba(22, 22, 46, 0.15); border-radius: 6px;\">\n<table style=\"width: 100%; min-width: 560px; border-collapse: collapse; font-size: 15px; line-height: 1.45;\">\n<thead>\n<tr>\n<th style=\"padding: 12px 16px; text-align: left; vertical-align: bottom; font-weight: 600; background: rgba(22, 22, 46, 0.06); border-bottom: 1px solid rgba(22, 22, 46, 0.2);\" scope=\"col\">Information<\/th>\n<th style=\"padding: 12px 16px; text-align: left; vertical-align: bottom; font-weight: 600; background: rgba(22, 22, 46, 0.06); border-bottom: 1px solid rgba(22, 22, 46, 0.2);\" scope=\"col\">Retention period<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">Requests sent through the contact form<\/td>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">24 months after submission<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">Copies of emails sent by the website (Postmark)<\/td>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">45 days<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">Newsletter subscription<\/td>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">Until you unsubscribe<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">Google Analytics data<\/td>\n<td style=\"padding: 12px 16px; text-align: left; vertical-align: top; border-top: 1px solid rgba(22, 22, 46, 0.1);\">[14 months]<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p>At the end of these periods, the information is securely destroyed or anonymized. If you become a patient, the information needed for your care is added to your file and kept according to the rules that apply to patient records.<\/p>\n<h2>10. Security<\/h2>\n<p>We take reasonable measures to protect your information against loss, theft and unauthorized access: encrypted connection (HTTPS), access limited to the people who need it, regular website updates and bot protection.<\/p>\n<p>In the event of a confidentiality incident that presents a risk of serious injury, we will notify the people concerned and the Commission d\u2019acc\u00e8s \u00e0 l\u2019information, as required by law.<\/p>\n<h2>11. Your rights<\/h2>\n<p>You have the right to:<\/p>\n<ul>\n<li><strong>access<\/strong> the information we hold about you;<\/li>\n<li>have it <strong>corrected<\/strong> if it is inaccurate or incomplete;<\/li>\n<li><strong>withdraw your consent<\/strong> to its use;<\/li>\n<li>request that it <strong>stop being disseminated<\/strong> or be <strong>deleted<\/strong>;<\/li>\n<li>request that it be provided to you in a <strong>structured, commonly used technological format<\/strong> (portability);<\/li>\n<li>be informed when a <strong>decision<\/strong> about you is based exclusively on automated processing (we make no such decisions through the website).<\/li>\n<\/ul>\n<p>To exercise these rights, write to the person named in section 2. We will respond within 30 days. We may ask you to confirm your identity.<\/p>\n<p>If you are not satisfied with our response, you may file a complaint with the <a href=\"https:\/\/www.cai.gouv.qc.ca\" target=\"_blank\" rel=\"noopener\">Commission d\u2019acc\u00e8s \u00e0 l\u2019information du Qu\u00e9bec<\/a>.<\/p>\n<h2>12. Minors<\/h2>\n<p>The website is not intended for people under 14 years of age. We do not knowingly collect their information without the consent of a parent or guardian.<\/p>\n<h2>13. External links<\/h2>\n<p>The website contains links to our Facebook and Instagram pages. When you follow these links, the privacy policies of those platforms apply.<\/p>\n<h2>14. Changes<\/h2>\n<p>We may update this policy to reflect changes in our practices or in the law. The \u201clast updated\u201d date at the top of the page will be changed accordingly. In the event of a significant change, a notice will be posted on the website.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last updated: October 6, 2026 1. Who we are The website www.xomed.ca is operated by [exact legal name] (\u201cXOmed\u201d, \u201cwe\u201d, \u201cus\u201d), which provides aesthetic medicine treatments at its clinics in Knowlton and Westmount (Quebec). We take the protection of your personal information seriously. This policy explains what information we collect through our website, why we [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-291","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Privacy Policy | XOMED<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.xomed.ca\/en\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Policy | XOMED\" \/>\n<meta property=\"og:description\" content=\"Last updated: October 6, 2026 1. Who we are The website www.xomed.ca is operated by [exact legal name] (\u201cXOmed\u201d, \u201cwe\u201d, \u201cus\u201d), which provides aesthetic medicine treatments at its clinics in Knowlton and Westmount (Quebec). We take the protection of your personal information seriously. 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